Contact CaraSolva
At CaraSolva, we are dedicated to simplifying care management. Whether you have a question about our eMAR solutions, need technical support, or want to see a live demo of our platform, our team is ready to help.
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Frequently Asked Questions
What is an eMAR?
An eMAR, or electronic medication administration record, is a secure digital record of all medications, vital signs, and care tasks administered for an individual. eMARs replace paper charts while reducing errors, maximizing safety, and capturing more information than traditional pen and paper documentation.
Do you interface with my pharmacy?
If we aren’t currently interfaced with your long-term care pharmacy, we almost certainly can. We have an active interface with 89 different pharmacies in all 50 states and Washington, D.C.. If your pharmacy is not a current partner, we work directly with the pharmacy to build the interface. Visit our Pharmacy Interface page or contact us for more information.
How secure is the system?
At CaraSolva, safeguarding our customers’ data is at the core of everything we do. Our mission is clear: to deliver innovative technology while upholding the highest standards of security, privacy, and trust. Our ongoing compliance with these frameworks demonstrates our unwavering commitment to safeguarding the confidentiality, integrity, and availability of customer information. Through continuous monitoring, proactive risk management, and a culture of security-driven innovation, we ensure your data remains protected, today and into the future.Learn more.
What are your prices?
Pricing is determined by the number of clients who are active in the system and which solution(s) you are using, not by the number of users. That means that there is no limit on the number of per diem staff who can have system access. A full training house is included at no extra charge. Contact us for a customized quote based on your agency’s size.
How does implementation work?
Check out our Implementation page for more information!
Where are you based?
Our headquarters are in Boulder, CO. Check out the pictures from various Colorado hot air balloon events scattered around our website!
What is different about the MedSupport eMAR?
We go beyond traditional medication and vital sign tracking – MedSupport includes customizable tasks and alerts and a variety of pre-built reports and forms. To-do list-style prompt pages and simplified workflows make point-of-care documentation easy. Instant updates, pharmacy integration, and built-in alerts improve care coordination and oversight by nurses and managers.
Do you interface with my current EHR?
We have integrations with multiple EHRs, with more coming all the time. Contact us to learn more about our EHR partners.
Do I need to buy special computers or tablets?
Nope! All of CaraSolva’s modules work on any Windows, Apple, or Android device. Full system functionality is available on any cell phone or tablet.
Do you have 24/7 tech support?
Yes! Email or call us anytime for a quick response from our 100% human, U.S.-based tech support team.
Do you support my industry or client base?
Almost definitely! Agencies providing services in areas as diverse as I/DD and behavioral health group homes, senior care, in-home support services, short-term respite/crisis programs, day programs, and ACT/mobile treatment providers all use CaraSolva’s solutions to document services and supports. Check out our industries page to learn more.
What if I don't have an EHR? What if CaraSolva doesn't integrate with my EHR?
That’s OK! Most of the information in MedSupport will come via the pharmacy interface. Our products are designed to work alongside your existing EHR or other documentation system.
What are the different modules?
MedSupport: Our comprehensive eMAR, incorporating medications, vital signs, treatments, tasks, alerts, and secure integration with long-term care pharmacies.
CareSupport: Expand MedSupport with real-time health and wellness tracking. Includes ad hoc bowel movements, falls, seizures, injuries, ADLs, observations, and incidents.
BehaviorSupport: Connects ABA theory with real-world implementation of Behavior Support Plans and other behavioral interventions. Easily document, alert, and report on behavioral activities and BSP fidelity. BehaviorSupport integrates with MedSupport and CareSupport or is available as a stand-alone product.
Health Analytics: Bring it all together with custom reports and CaraSolva’s Risk Navigator. Power BI dashboards provide daily updates on clinical and organizational KPIs, plus a Risk Board identifying which clients are at risk for complications or poor health outcomes. Upgrade to Health Analytics Gold to integrate data from multiple sources into your current Power BI or other data management platform.
What training help do you offer?
At CaraSolva, the training never stops. We offer 24/7 live U.S.-based technical support and an extensive library of resources. These include a searchable wiki, product FAQs, a video training library, and twice-monthly live web Q&As with a member of our support team. System health checks and live training sessions are also available. Check out CaraSolva Academy to explore our training options.
Why do I get emails from Carey? Who is Carey?
Carey the Canary is our spokes-bird and mascot. Keep an eye out for hidden Careys around the site and in emails. Stay tuned for more coming soon from Carey!
Want To Learn More?
Care Models Are Complex. Our Software Is Flexible. Many organizations don’t fit neatly into a single box. Whether you manage a hybrid agency, a specialized private duty nursing firm, or a unique residential program, the core need remains the same: safe, documented person-centered care. CaraSolva’s system is highly configurable. We can likely tailor a solution that matches your unique service model and compliance requirements.