FAQs
Quick answers to common questions about our solution suite. Still have questions? Contact us to learn more!
What is an eMAR?
An eMAR, or electronic medication administration record, is a secure digital record of all medications, vital signs, and care tasks administered for an individual. eMARs replace paper charts while reducing errors, maximizing safety, and capturing more information than traditional pen and paper documentation.
Do you interface with my pharmacy?
If we aren’t currently interfaced with your long-term care pharmacy, we almost certainly can. We have an active interface with 89 different pharmacies in all 50 states and Washington, D.C.. If your pharmacy is not a current partner, we work directly with the pharmacy to build the interface. Visit our Pharmacy Interface page or contact us for more information.
How secure is the system?
At CaraSolva, safeguarding our customers’ data is at the core of everything we do. Our mission is clear: to deliver innovative technology while upholding the highest standards of security, privacy, and trust. Our ongoing compliance with these frameworks demonstrates our unwavering commitment to safeguarding the confidentiality, integrity, and availability of customer information. Through continuous monitoring, proactive risk management, and a culture of security-driven innovation, we ensure your data remains protected, today and into the future.Learn more.
What are your prices?
Pricing is determined by the number of clients who are active in the system and which solution(s) you are using, not by the number of users. That means that there is no limit on the number of per diem staff who can have system access. A full training house is included at no extra charge. Contact us for a customized quote based on your agency’s size.
How does implementation work?
Check out our Implementation page for more information!
Where are you based?
Our headquarters are in Boulder, CO. Check out the pictures from various Colorado hot air balloon events scattered around our website!
What is different about the MedSupport eMAR?
We go beyond traditional medication and vital sign tracking – MedSupport includes customizable tasks and alerts and a variety of pre-built reports and forms. To-do list-style prompt pages and simplified workflows make point-of-care documentation easy. Instant updates, pharmacy integration, and built-in alerts improve care coordination and oversight by nurses and managers.
Do you interface with my current EHR?
We have integrations with multiple EHRs, with more coming all the time. Contact us to learn more about our EHR partners.
Do I need to buy special computers or tablets?
Nope! All of CaraSolva’s modules work on any Windows, Apple, or Android device. Full system functionality is available on any cell phone or tablet.
Do you have 24/7 tech support?
Yes! Email or call us anytime for a quick response from our 100% human, U.S.-based tech support team.
Do you support my industry or client base?
Almost definitely! Agencies providing services in areas as diverse as I/DD and behavioral health group homes, senior care, in-home support services, short-term respite/crisis programs, day programs, and ACT/mobile treatment providers all use CaraSolva’s solutions to document services and supports. Check out our industries page to learn more.
What if I don't have an EHR? What if CaraSolva doesn't integrate with my EHR?
That’s OK! Most of the information in MedSupport will come via the pharmacy interface. Our products are designed to work alongside your existing EHR or other documentation system.
What are the different modules?
MedSupport: Our comprehensive eMAR, incorporating medications, vital signs, treatments, tasks, alerts, and secure integration with long-term care pharmacies.
CareSupport: Expand MedSupport with real-time health and wellness tracking. Includes ad hoc bowel movements, falls, seizures, injuries, ADLs, observations, and incidents.
BehaviorSupport: Connects ABA theory with real-world implementation of Behavior Support Plans and other behavioral interventions. Easily document, alert, and report on behavioral activities and BSP fidelity. BehaviorSupport integrates with MedSupport and CareSupport or is available as a stand-alone product.
Health Analytics: Bring it all together with custom reports and CaraSolva’s Risk Navigator. Power BI dashboards provide daily updates on clinical and organizational KPIs, plus a Risk Board identifying which clients are at risk for complications or poor health outcomes. Upgrade to Health Analytics Gold to integrate data from multiple sources into your current Power BI or other data management platform.
What training help do you offer?
At CaraSolva, the training never stops. We offer 24/7 live U.S.-based technical support and an extensive library of resources. These include a searchable wiki, product FAQs, a video training library, and twice-monthly live web Q&As with a member of our support team. System health checks and live training sessions are also available. Check out CaraSolva Academy to explore our training options.
Why do I get emails from Carey? Who is Carey?
Carey the Canary is our spokes-bird and mascot. Keep an eye out for hidden Careys around the site and in emails. Stay tuned for more coming soon from Carey!
How long does it take to implement MedSupport eMAR?
Our live superuser configuration and training sessions set you up for a successful go-live. After superuser trainings, most agencies’ pilot locations begin using our system within 3-4 weeks, with additional locations going live 2-4 weeks after that. Visit our implementation page for more details.
Is CaraSolva HIPAA compliant?
Yes. At CaraSolva, safeguarding our customers’ data is at the core of everything we do. Our mission is clear: to deliver innovative technology while upholding the highest standards of security, privacy, and trust. Learn more.
What devices can we use to access the system?
All of CaraSolva’s modules work on any Windows, Apple, or Android device. Full system functionality is available on any cell phone or tablet.
Does this integrate with my current pharmacy?
If we aren’t currently interfaced with your long-term care pharmacy, we almost certainly can. We have an active interface with 89 different pharmacies in all 50 states and Washington, D.C.. If your pharmacy is not a current partner, we work directly with the pharmacy to build the interface. Visit our Pharmacy Interface page or contact us for more information.
What happens if the internet goes down?
In order to keep patient health information secure, we use always-on cloud technology that requires a user to log in to our secure server. While confidential health information will never be available offline, full system functionality is available on any cell phone or tablet with cellular data access.
Can we track things other than medications?
Absolutely! MedSupport includes vital signs, treatments, appointments, and task tracking in a unified to-do list.
Take it even further with CareSupport to track bowel movements, falls, seizures, injuries, observations, ADLs, incidents, and more!
How does the system handle LOAs and absences?
Pack-out functionality allows staff to document medications provided for an LOA or advanced for independent self-administration. Count controlled substances in and out to reduce the risk of diversion, and supplement the pack-out with a customized form to transfer chain of custody to the client or family members.
If an individual is hospitalized, a simple button-click suspends prompts until their return. Residential and day program prompts link, ensuring congruent documentation and no double-doses if an individual misses the program.
How does the system handle PRN (as-needed) medications?
We reduce the chance of errors with smart PRN administration. PRNs are managed by symptom, not medication name, so non-clinical staff know what med to give, when, and why.
Customizable symptoms ensure a 100% match to the written prescription, and time thresholds alert if a PRN has been given recently—across shifts and locations. Build in effectiveness checks and standard PRN order sets to maximize safety.
Can we track controlled substance counts?
Any medication in the system can be counted. Configurable settings allow for separate counts for each dose time (for blister cards) or one count per medication (for PRNs or single-container medications). Count medications at the time of administration and force blinded shift counts, configurable for one or two employees.
Does the system help with state audits?
Have peace of mind going into audits. Real-time alerts and forced-entry fields ensure that staff are documenting required information every shift. Back-office functions allow managers and nurses to add notes and document follow-up care.
During audits, role-based permissions allow you to provide reviewers read-only access to just the clients and information they need to see. Easily pull a full year of MARs or other documentation on request. Secure electronic signatures, time stamps, and other tracking demonstrate adherence to quality documentation principles.
Have More Questions?
Care Models Are Complex. Our Software Is Flexible. Many organizations don’t fit neatly into a single box. Whether you manage a hybrid agency, a specialized private duty nursing firm, or a unique residential program, the core need remains the same: safe, documented person-centered care. CaraSolva’s system is highly configurable. We can likely tailor a solution that matches your unique service model and compliance requirements.